Customer Relationship Management (CRM)
Sales opportunity management - Manage the entire sales process through different sales stages. Track sales opportunities and activities, analyse their outcome, and forecast revenue potential. You can monitor and analyse sales opportunities using dashboards and sales reports.
Web CRM - Give your sales team secure access to customer data over the Web wherever they are. Provide a Web-based interface to your customers so they can log inquiries and check order status - all in real-time.
Microsoft Outlook integration - Import customer data from SAP Business One into your Microsoft Outlook contacts list. Activities and tasks entered into your calendar in SAP Business One can be synchronised with your schedule in Microsoft Outlook.
Customer Service and Support - Allow your customer service and support team to administer customer warranty, service contracts, manage service calls, and track all customer interaction activities.
Business partner management - Manage master data for your resellers and channel partners to track sales leads and opportunities, including profiles, contact summaries, account balances, and sales pipeline analyses.